If you manage or help manage a broiler or layer operation, you know that there are a lot of different things that go into making your operation successful. But when you are in charge of a company, you can sometimes forget everything else and focus on the bottom line.
It’s important to keep in mind, however, that profit is directly affected by everything else that works together to make an operation successful, including and perhaps most importantly happy employees.
Knowing that employee satisfaction and engagement are correlated with business outcomes, providing the solutions necessary to efficiently perform tasks should be your priority.
One of the biggest challenges to employees at all levels, but especially those who have to deal with customers (such as sales managers and/or sales clerks), is the amount of mindless and repetitive procedures that are made necessary by disparate systems. Why does this matter? Because we know that many operations spend hours consolidating, modifying and correcting the consolidated spreadsheets.
This duplication of data input leads to higher risk of user errors and costly mistakes. When employees have to remember how and where to find customer data in an array of business systems, it naturally leads to delays in getting information to customers, sales, or others who need it. Too many passwords and sheets can confuse employees who are supposed to be managing information across multiple systems. Outdated tools can make your employees’ jobs, from record keeping to customer interaction, more challenging and repetitive, and thus unsatisfactory.
Let’s face it, when you have to navigate multiple systems to do your job, it slows you down. It is also highly error-prone. It could even mean that your employees inadvertently furnish outdated or incorrect information to management.
It’s obvious that efficiency is one of the benefits of integrating disconnected business systems. By-products of that are greater productivity, increased engagement and more opportunity to use time in more strategic ways. Employees are more than “data input” people. They are important business partners, and are key to the operation’s success.
So tell us, is your operation working on multiple systems? If so, what challenges are your employees facing? Maybe it’s time to connect your systems so information can flow smoothly, and to create a better and much more efficient work environment for all.